Customer Care Executive
Vacancy : 01
The Customer Care Executive will work under the overall guidance and supervision of the Chief Executive Officer. His/her key responsibilities include, but not limited to the following:
Deliver extraordinary customer care by responding to questions concerning customer accounts for different services that Q vidya Bangladesh provides.
Process service request/query in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
Grow and nurture customer relationships on every interaction that results in measurable Customer value.
Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
Attending Phone calls with the teachers/instructors along with students and parents for relationship purpose and services.
Making Student List and Upcoming events planning creating.
Ensure that all contacts with clients (e-mail, walk-In center, SMS or phone) provide the client with a personalized customer service experience of the highest level.
Manage administrative duties assigned by the CEO/Marketing Director in an effective and timely manner.
Consistently stay abreast of any new information on the schools’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to students when they make inquiries.
Receives complaints from clients and channel it to the appropriate quarters
Minimum Bachelor degree in any discipline from a recognised University in Bangladesh or abroad. A Master’s degree will be treated an added advantage.
Desired skills and requirements:
- Age from 22 to 30 years.
- Irrespective of gender, ethnicity or faith, any eligible candidate can apply.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Good at handling phone calls.
- Microsoft Office Specialist Mandatory.
- Ability to work under pressure.
Interested candidates are requested to submit their applications along with Curriculum Vitae and necessary experience by email on [email protected] on or before 31 December 2020. Only the shortlisted candidates will be contacted. The application should be addressed to the Executive Chairman, QVidya Bangladesh, Bazar Fund Market (1st Floor), Shop No 18, South Kalindipur, Rangamati -4500.
QVidya is an equal employment opportunity employer.
However, we encourage female candidates to apply.